COVID-19 Statement - Updated 5th May 2021
Although our office is open as normal, we would appreciate a call before any visits to our office to ensure we can protect visitors accordingly.
We continue to offer our 24 hour service.
UPDATE - From 17th May 2021, the number of mourners allowed to attend a Funeral service has been changed and is now determined by a risk assessment carried out by the relevant venue. Taunton Deane Crematorium and Somerset West and Taunton Council have carried out their own risk assesment and have advised us that they can now safety accomodate up to 36 mourners to attend a Funeral service either within the Chapel or at a graveside service. Staff at the Crematorium continue to monitor every Funeral service and have advised us that they reserve the right to refuse the entry of mourners to the chapel if more that the allowed number attend.
Face Coverings/Masks - from 8th August 2020, the UK Government has made it mandatory for face coverings/masks to be worn by all visitors to a Funeral Home. It is now a requirement for staff working within the public areas of our Funeral Home to also wear one - we have invested in face visors to make it easier and more comfortable for us to communicate with those that visit us. If you would like us to wear a face mask when you visit, please let us know and we will be happy to oblige.
We continue to follow all the advice and expectations in ensuring that our Funeral Home is a safe place for you to visit, including keeping visitors to a maximum of 2 at the same time, use of hand sanitiser, cleaning all areas on a regular basis and maintaining current social distancing advice.
We continue to ask that only 2 members of a family visit our Funeral Home at any time and appointments are made to ensure we provide that safe environment.
As always, we strive to make your visit as comfortable as possible - we appreciate that having to visit a funeral home is never an easy experience but will work alongside you to make is as bearable as we can.
We continue to offer arrangements over the phone or online and now permitted to visit you in your home, if that is preferable.
You can take a virtual tour of our Funeral Home.
The process of registering a death has been temporarily amended at this time and details of this process can be found on our Registrations page - Please do not hesitate to contact us if you require any further assistance with this.
We are experienced and prepared to take care of people who have died under all circumstances, including with COVID-19. At all times we will look after your loved one in a caring and dignified manner.
All the required paperwork for a cremation can be completed via email.
During this time, whilst we can offer family cars/limousines, we would ask that only members of the same household journey in each car used.
If you find yourself having to engage our services for someone who has died, we are required to ask you for information regarding their own as well as household members health to ensure we protect both you and our staff.
We continue to maintain the very highest standards of hygiene to ensure we comply with all current legislation and we follow all specific guidance from SAIF and NAFD, our professional bodies, as well as Public Health England.
We will continue to monitor the situation and make any necessary adjustments, communicating anything that may directly affect those using our services. Please do not hesitate to contact us for further information on 01823 530100 or through our contact page.