COVID-19 Statement

Although our office is open as normal, we would appreciate a call before any visits to our office to ensure we can protect visitors accordingly.
 
We continue to offer our 24 hour service.

We are now advising that Funeral Service arrangements be made via telephone/video call or messaging. Current advice asks that we do not visit families in their home. If you are affected by Covid-19 or you are self-isolating, we have procedures in place that will ensure we can still arrange a funeral with you. Please call us first before coming to a branch so that we can give you the correct guidance.

We are getting regular updates on how the coming weeks will affect funeral services and we will bring advice as and when there is significant change. Current advice is to keep the attendance at a Funeral Service to only the immediate family. Services can be webcast and recorded, allowing those not attending to watch live or at a later date. Our Funeral Director, along with celebrants and some clergy, continue to offer to officiate a small service.
 
The process of registering a death has been temporarily amended at this time and details of this process can be found on our Registrations page - Please do not hesitate to contact us if you require any further assistance with this.
 
We are experienced and prepared to take care of people who have died under all circumstances, including with COVID-19. At all times we will look after your loved one in a caring and dignified manner.

All the required paperwork for a cremation can be completed via email.

During this time, whilst we can offer family cars/limousines, we would ask that only members of the same household journey in each car used.

If you find yourself having to engage our services for someone who has died, we are required to ask you for information regarding their own as well as household members health to ensure we protect both you and our staff.

We continue to maintain the very highest standards of hygiene to ensure we comply with all current legislation and we follow all specific guidance from SAIF and NAFD, our professional bodies, as well as Public Health England.

We will continue to monitor the situation and make any necessary adjustments, communicating anything that may directly affect those using our services. Please do not hesitate to contact us for further information on 01823 530100 or through our contact page.