Crescent Funeral Services - Privacy Policy

 
About us/Your information
Crescent Funeral Services Limited ("we", "us" and "Crescent Funeral Services") is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy statement for every website that you visit.

What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other companies/individuals such as Ministers, Coroner’s Office and Florists who you have contacted. If you post content or communicate via the Website, we may also store and monitor your content and communications.

What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
We use the information that we collect from you:
 
  • To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our Website safe and secure
  • In addition, we may use the information you give to us for one or more of the following purposes:
  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products, such as Funeral Plans. that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
We may contact you by post, email, telephone or fax for these purposes.
 
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf. In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.   

The use of cookies
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email. Crescent Funeral Services uses cookies for a variety of reasons, such as to remember your preferences when you visit our sites, tailor your visit, or to monitor traffic to enable us to improve our sites. We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
 
What to do if you do not wish to receive any further information from us?
If you do not wish to receive further information from us, you can opt-out at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling us on 01823 530100
 
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each mailing you receive.
 
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect, or you wish to remove them, please contact us on the above details.
 
Changes to this privacy policy
If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. A hard copy of the policy is available from the Data Protection Manager, Crescent Funeral Services Limited, The Old Coach House, Crescent Park, TAUNTON. TA1 4ED. Any revised policy will apply only to data collected after the new policy comes into effect.

Your rights to access your personal information
You have a legal right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.
 
To obtain a copy of the personal information we hold on you, please write to the above address or alternatively ring on 01823 530100 and ask for a Subject Access Request form.