About us/Your information
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other companies/individuals such as Ministers, Coroner’s Office and Florists who you have contacted. If you post content or communicate via the Website, we may also store and monitor your content and communications.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
We use the information that we collect from you:
To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our Website safe and secure
In addition, we may use the information you give to us for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products, such as Funeral Plans. that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
We may contact you by post, email, telephone or fax for these purposes.
Disclosure of your information to service providers
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
What to do if you do not wish to receive any further information from us?
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each mailing you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect, or you wish to remove them, please contact us on the above details.
Your rights to access your personal information
You have a legal right to receive a copy of the personal data that we hold about you.
To obtain a copy of the personal information we hold on you, please write to the above address or alternatively ring on 01823 530100 and ask for a Subject Access Request form.